Course #7 Conflict Resolution


Wednesday- March 8, 2017

Course #7 – Encouraging Positive Behaviors: Strategies to Resolve Conflicts for Middle and High School Students

by Nancy Kaplan, MSW, LICSW & Deanna Morris, MSW

About The Speakers

Nancy KaplanNancy Kaplan, MSW, Executive Director of Conflict Resolution Unlimited (CRU) Institute has devoted her professional career to developing programs for young people where students help other students resolve conflict, respect differences, and end bullying. Ms. Kaplan founded CRU Institute in 1992 and has been the Director since its inception. In addition to developing CRU’s peer mediation curriculum and original DVDs, Ms. Kaplan and her diverse group of trainers, have trained peer mediators in hundreds of schools throughout the United States and in Canada and Singapore.  Ms. Kaplan has been a therapist, mediator and professional speaker for over thirty years and is a former board member of the Academy of Family Mediators.  She also served as co-chair of the Education Section of the Association for Conflict Resolution.  Disclosure: Financial- Nancy has a private counseling practice. Nonfinancial-Nancy is the Executive Director of the Conflict Resolution Unlimited Institute

Deanna's photoDeanna Morris, MSW, Conflict Resolution Unlimited (CRU) Institute’s lead trainer, has worked with CRU since 1992. She has conducted training throughout the United States, in Singapore and in Argentina.  She has worked with children in residential care and used mediation skills to help these young people resolve conflict.  Her experience also includes foster care and adoption work with families and children. In her private practice, Ms. Morris counsels with individuals and couples and provides supervised visitation for divorcing families. She holds a BA in Social Work from Whittier College and an MSW from University of Washington. Disclosure: Financial- Deanna is employed by the CRU Institute and she has a private counseling practice.  Nonfinancial- There are no nonfinancial relationships to disclose.

Target Audience (who should attend): General Education Teachers, Special Education Teachers, Resource Room Teachers, School Psychologists, School Counselors, Case Managers, Social Workers, Behavior Specialists, ELL Teachers, Principals/Administrators, Instructional Assistants and Paraprofessionals

Target Age Range: 6th Grade through Age 21 years

Course Description: So many young people dread going to school for fear of harassment, bullying and ridicule. School can become a welcoming place designed to enhance the learning process by increasing positive student behavior.  The materials presented in this course were developed over a 20-year period by the Conflict Resolution Unlimited (CRU) Institute using evidence-based scientific research and have been used in schools across the United States and abroad.  Specific strategies and techniques will be demonstrated to assist middle and high school teachers and school counselors in how to encourage positive behaviors in their classrooms and throughout the school and improve the overall school climate. Through interactive demonstrations, role plays, and video clips teachers and counselors will be given the tools to help middle and high school students understand and respect cultural, socio-economic, sexual preference, and racial differences.  These teaching tools were designed to help young people develop insight into how their behavior impacts others, and how students can independently create their own solutions to conflict.

 What You Will Learn
Course Objectives– Participants will be able to:

  • Adequately describe three different methods of conflict resolution
  • List 3 commonly reported reasons why students do not feel they are “fitting in” in high school    
  • List 3 effective intervention strategies in response to bullying in the classroom and throughout the school
  • List 3 common concerns reported by LBGTQ students
  • Demonstrate 2 mediation techniques to deal with cultural conflicts
  • Adequately demonstrate “Stop-Action” role play
  • Demonstrate how to use “stories” and “mentoring” techniques designed to increase students’ awareness of bullying and exclusionary practices


8:00-9:00  Introduction-ways to deal with conflict
9:00-10:00  Video-How Could It Be Better: part one: “Fitting In” discussion
10:00-10:15  Break
10:15-11:00  How Could It Be Better: part two: “Bullying” discussion
11:00-12:00  How Could It Be Better: part three: “LBGTQ” and part four: “How teachers can open their doors” discussion
12:00-1:00  Lunch- On your own
1:00-2:00  Using peer mediation to deal with cultural conflict: Changes DVD. Rolling role play demo of mediation techniques
2:00-2:45  Stop-Action role play. Inter-active demonstration of using peer mediation to deal with harassment, name calling and conflict
2:45-3:00 Break
3:00-4:00: Using stories, discussion, and mentoring to create awareness and understanding of differences and encourage positive behavior
4:00 Complete program evaluations