Rehab Seminars Grievance Policy

Rehab Seminars goes to great lengths to assure fair treatment for all participants and attempts to anticipate problems. We recognize that from time to time, complaints may arise regarding a course or its administration. This procedural description serves as a guideline for handling such complaints.

When a participant files a grievance and expects action on the complaint, the following actions will be taken. All complaint handling is managed by the Programs Director.

1. If the grievance concerns a speaker, the content presented by the speaker, or the style of presentation, the individual filing the grievance will be asked to put their comments in written format. The Director will then pass on the comments to the speaker, assuring the confidentiality of the grieved individual.

2. If the grievance concerns a course offering, its content, level of presentation, or the facilities or platform in or on which the course was offered, the Director will mediate and serve as the final arbiter. If the participant requests action, the Director may:

a)      move the participant to another course

b)      extend access time to an online offering

c)      provide credit for a subsequent year's course

d)      provide a partial refund of the course fee

Actions 2c and 2d require a written note documenting the grievance for recordkeeping purposes. The note need not be signed by the grieved individual.  

3. If the grievance concerns the Rehab Seminars CE program, in a specific regard, the Director will work with the CE Administrator to determine an appropriate course of action.

Filing a Grievance

If you have a complaint, please see a Rehab Seminars staff member for a written complaint form (if at a conference), or submit this form.